AGENDA, THE(ISBN=9781400047734) snb txt 网盘 pdf kindle 2025 lit 下载

　　New rules for the new game:

the ideas that every business needs to win in the customer

economy

In The Agenda, Michael Hammer shows

companies how to prosper in today’s world of slow growth, fierce

competition, and enormously powerful customers. The winners in this

extraordinarily difficult environment—companies like IBM, Duke

Power, Progressive Insurance, and GE—succeed through superior

operations. Their costs are lower and their quality higher than

their competitors’; they get new products to market faster and they

provide better customer service. How do they do it? Through

near-fanatical attention to the basics of business, and by managing

these basics in new and creative ways.

The Agenda teaches the ideas and techniques that any

company—large or small, service ?rm or manufacturer—can use to

out-execute and out-innovate its competitors. Businesses that

follow these principles will grow by taking market share away from

those that do not. While others decline, your company can thrive.

The Agenda will show you how.

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